Core Offering
MANAGED IT & 24x7x365 SUPPORT
One team owns your entire technology stack — network, servers, endpoints, identity and helpdesk. Monitored every hour of every day, answered by the engineer who actually resolves it.
WHAT YOU GET
Round-the-clock monitoring
Servers, network gear and endpoints watched continuously. Most issues get caught and cleared before anyone on your team notices something is wrong.
Helpdesk that answers
No tier-one script, no callback queue. Your staff reaches an engineer who can actually fix the problem, and the same faces stay on your account.
Patch and update management
Operating systems, firmware and business applications kept current on a scheduled cadence, so an unpatched machine never becomes the way in.
Backup and recovery
Backups configured, monitored and periodically test-restored. A backup nobody has ever restored is not a backup — it is a hope.
Vendor management
We deal with your internet provider, line-of-business software vendors and hardware suppliers so your staff stops playing switchboard.
Asset and lifecycle planning
A clear picture of what you own, what is aging out and what needs budgeting next year — before it fails on a Monday morning.
YOU PROBABLY NEED THIS IF
- //Your “IT guy” is whoever on staff is best with computers
- //Problems get fixed only after someone complains loudly enough
- //Nobody can tell you when the last backup was successfully restored
- //You are paying several vendors and none of them own the outcome
- //Your current provider takes a day to respond to something urgent
Month to month. If the service stops being worth it, you leave — we would rather earn the renewal than trap it in a contract.
Related
Ready to stop babysitting your IT?
Tell us what is breaking, what is slow, and what keeps you up at night. We will tell you straight what it would take to fix it.